Electrical problems can be stressful, especially when you’re unsure who to call—an electrician or the utility company. Making the right call not only saves time but could also prevent a potentially hazardous situation. This guide will help you understand the difference between issues that are your responsibility and those that fall under your utility provider’s domain.
When to Call the Utility Company
Generally, the utility company is responsible for the electrical infrastructure up to the point of service—usually where the power enters your home. Here are situations when you should call them:
1. Power Outage in Your Neighborhood
If your entire neighborhood or multiple homes nearby are without power, this likely points to a grid issue or downed line—something only the utility company can fix.
2. Flickering Lights in Multiple Homes
This could signal a problem on the power grid or transformer level. If you confirm neighbors are having the same issue, call the utility company.
3. Downed Power Lines
Never approach a downed power line. Always assume it’s live and dangerous. Call 911 and then your utility provider immediately.
4. Meter Issues
If your electric meter is malfunctioning or has visible damage, your utility company is responsible for repairs or replacement. The utility company will let you know if you need an electrician to repair the base where the meter plugs into. If the electrical service line is overhead, the utility company’s responsibility ends at the weatherhead on top of their meter riser. If the service is underground, the homeowner is responsible for the buried wire all the way to the transformer or utility box.
Bonus Tip: for meter issues, check with your utility provider first – it’s free!
5. Sparking or Arcing from Utility Poles or Lines
If you see electrical sparks from a pole or line outside your home, report it to the utility company—this could indicate a serious safety risk.
When to Call an Electrician
An electrician should handle anything on your side of the meter, which means the internal electrical system of your home. Call a licensed electrician if you experience:
1. Circuit Breakers That Frequently Trip
This may indicate overloaded circuits, a short, or wiring issues—all of which should be inspected by an electrician.
2. Lights Flicker Only in Your Home
If lights flicker or dim when using certain appliances, it could be a sign of a wiring issue, failing breaker, or outdated panel.
3. Burning Smells or Warm Outlets
If you detect a burning odor near outlets or notice warm switch plates, call an electrician immediately—this could be a fire hazard.
4. Non-Functioning Outlets or Switches
If outlets or switches have stopped working, it could be due to faulty wiring or a broken connection.
5. Electrical Panel Upgrades
If you’re adding new appliances or renovating, you may need an upgraded electrical panel. That’s a job for an electrician, not the utility company.
Bonus Tip: When in Doubt, Start with an Electrician
If you’re unsure who’s responsible, it’s safer to contact a licensed electrician first. They can assess whether the issue lies within your home or needs to be escalated to the utility provider.
Final Thoughts
Understanding the line between utility and homeowner responsibility can help you act faster and avoid confusion during electrical problems. Remember:
- Outside and before the meter? Call the utility company.
- Inside and after the meter? Call an electrician.
And above all, never ignore signs of electrical trouble—what seems like a minor issue today could become a major safety risk tomorrow. Contact Joel Foy Electrical Service today and we’ll be happy to help.